Criteria for Identifying the Best Computer Service Provider12th March 2016
How do I identify the best Computer Service Provider?
When dealing with the upkeep and maintenance of your business’ technology, it is imperative that you obtain the best computer service provider possible for peace of mind that if something in your computer system was to fail, your support system would be able to deal with the problem quickly and professionally. If you’re struggling to identify good IT support companies, Indos Computer Services can help; here, we’ve put together a guideline of some of the qualities you should be looking for in your IT and network support team.
Qualifications and experience
When looking for your service provider, look for one that has been in business for a while and that has a loyal base of customers that will vouch for the quality of their service. You can locate this information on most businesses’ websites in the form of testimonials, which are a great indicator of the quality of the company you are dealing with.
You should also ask about the qualifications of the staff you will be dealing with as, generally speaking, the more qualification the individual holds, the better informed they will be, and therefore the more likely it will be that they can fix your problem quickly.
For any IT services company, excellent customer service is of the utmost importance. If your system was to malfunction, it is the customer service you will need to deal with to get your system repaired, so you need to ensure the company has high levels of customer service, friendly and proficient staff, and that they can be contacted easily.
Indos Computer Services place a great deal of emphasis on our customer service team, and all of our clients have free 24 hour support from our friendly advisors, so no matter the time, we can get you up and running again.
How proactive are the providers?
While knowing that you will have support should you get a virus, hacked, or any other technical fault is great news, you should look for a provider that offers much more. High quality service providers will monitor your software regularly to check for any potential threats to your network, reducing the likelihood of your business’ private information being affected and allowing your business to run as normal.
Do they offer a good range of services?
Finally, you should check that the provider you are opting for has a good range of services available to you. For example, as well as offering callout technical support, do they offer remote IT and network assistance? Will they monitor your accounts for you? Can they assist in setting up and supporting email services? Will they backup your data as an extra precaution?
By assessing all of these matters when looking for IT support, you’re sure to find a reliable and professional service to take care of your IT systems.
Indos Computer Services have been supplying Hemel Hempstead, Watford and St Albans with exceptional IT computer and network support and friendly, helpful advisors for over 24 years. We cover a host of services for small and medium-sized businesses, including:
- & much more!
For more information on any of our services, please feel free to contact us today – we’ll be happy to help in any way we can.This entry was posted in Computer Networks, IT Technical Support, Onsite Technical Support, Remote Technical Support. Bookmark the permalink. ← The Importance of Business IT Technical Support How to Get an Entry Level IT Technical Support Job →