The Importance of Business IT Technical Support27th February 2016
Technology is an essential part of any business, and for a lot of businesses, work comes to a standstill when a technological failure happens. Having comprehensive IT technical support is necessary to get your problem rectified and get you back online – and back in business!
What is Business IT Technical Support?
Business IT technical support is a service provided by a team of technological savvy experts, who assist a company with any technological problems they encounter. This ensures that not only is the problem fixed in a timely manner and that the data on the device is safe, but that the network remains secure from any potential hackers or viruses that provide a very real and widespread threat to any device that is connected to the internet. A business without a comprehensive technical support plan runs the risk of confidential data being spread and business information being used in various scams and moneymaking schemes, all of which can be very detrimental to the wellbeing of a business.
What’s Included in Technical Support?
What comes included in your technical support package will vary between companies, so it is best that you look around for the best package for your business. General services you should make sure are included in your technical support plan are:
24-hour support: Whether by telephone or call out, having-24 hour access to your technical support could be the difference between a temporary blip and an all out disaster for your business. If you were to face technical issues that were putting your network security at risk out of office hours, or your business needs computer access out of office hours, the wait for your technical support’s assistance could not only prevent your staff from working, but could see the problem escalate massively. Having assistance available promptly is key to upholding the security of your network and ensuring your business can continue to function properly.
Remote support: A support team that can offer you assistance remotely will be able to solve your issue from their own location, meaning you don’t have to wait for them to travel to your workplace, and remote support will usually be offered at a lower cost than the price of a call out.
On-site support: If your issue is complex and can’t be repaired remotely, you will want your technical team to be available for call outs to fix the problem, rather than being unable to provide the right assistance from their office.
System monitoring: Look for a company that will monitor your system as it means they’ll notice any viruses or suspicious documents your system may encounter and deal with the issue before it becomes a problem.
You should also be sure to check on the experience and qualifications of the team you will be dealing with, and the tools they have at their disposal to diagnose and repair your issue.
Indos Computer Services offers a fantastic, 24-hour support network for businesses of all sizes to provide complete protection from hackers, viruses and bugs, as well as support for technical malfunctions and breakdowns. Our expert team are helpful and conscientious, working efficiently to rectify your problem in a simple, straightforward procedure that allows you to get back to business as quickly as possible. Our services include:
- Remote network support
- On-site computer support
- 24-hour support
- System monitoring
For more information on how we can help your business, contact us here and we’ll be happy to assist you with your enquiry. We operate throughout St Albans, Watford and Hemel Hempstead.
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